Hi All

Long time reader first time poster. In a nutshell

I booked a hotel online got the email confirmation and 3 months later get an email informing me that the reservation will be cancelled if not paid in full. In other words a peak weekend and somebody forgot to change the program. Like most who seem to post here I have been around the block a few times and have been a diamond with Hilton for 7-8 years in a row.

The Honors desk useless

I have begun cancelling reservations and rebooking. Starwood seems like a better program. Certainly a better points exchange to AA. I'm just pissed that since I made that reservation I have had 25 stays...since February.