FlyerTalk Forums - View Single Post - Gate agent says, "Check back in 20 minutes"... I lose 1st class seat.
Old Jul 30, 2014 | 5:57 pm
  #21  
JDiver
Moderator: American AAdvantage
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Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Maître-plongeur des Muccis
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GAs are not known for their accuracy, hand-holding or sympathetic treatment of passengers for the most part, at least as far as reports (and experience) here. I'd never take an off-the-cuff remark from a GA as "take it to the bank" standard.

GA was in the wrong, OP lost out, but was dealt with fairly by AA; the crux was getting there the same day after sleeping in and missing the originally scheduled flight, the OP got it.

Two wrongs, AA made it right.
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