Originally Posted by
s0ssos
I haven't flown Cathay in a while, after my cousin got upset at them for not announcing the boarding call in Mandarin (flight from Hong Kong to Taipei)-that was quite a few years ago.
I took business class with them a few days ago, from Vancouver to JFK. I have to agree with the other people that the lounge is utterly unimpressive, more like an American lounge.
However, I was disappointed to find such horrible service. Apparently in Cathay's business class (I don't know if it just this short 5 hour segment) that one doesn't get to choose when one eats. They announced supper shortly after we left, but I went to sleep already. When I woke up the flight attendant said there was no more hot food. I don't get to eat when I want to eat (she said that is for first class).
What surprised me more was the attitude. She had an attitude that seems more relevant to someone on an American airline, where the customer is usually wrong, and the airline usually correct.
She later told me in the future I should request them not to warm my food up. I don't think she has to worry about that. I won't be flying them in the future. Their business class is vastly inferior to ANA or SQ (unless this is just an anomaly).
Wait, you boycotted an airline for an extended period because on one of your cousin's flights they did not announce the boarding in mandarin? Did this cause your cousin to miss their flight? Did you write to the airline and ask whether this was a one-off oversight or part of their policy? With due respect, I think this was an over-reaction. Goodness knows, I wouldn't boycott an airline if they forgot one of the languages for a boarding call on one occasion.