Originally Posted by
phenobarbital
I think the main question here is whether he actually presented the Argentine passport or not.
From the story related to us - It doesn't sound like he did.
I'm also highly suspicious about these "major business deals" that are "blown" due to the presence or lack thereof of someone flying coach who is using an Argentine passport to avoid paying for a Brazilian visa.
Well, if you have a an major business deal and you can't fly military/private and have to fly a civvy airline you make sure you leave on Saturday instead of Sunday. This time a "SAN agent blows business deal", next time it is the weather, crew, a mechanical issue....
Still it's depressing for OP co-worker, especially since the Delta employee admitted her mistake. and even before that it could be easily solved by bringing up TIMATIC or bringout a smartphone and show the visa requirements for Argentine passportholders.