Originally Posted by
Xiaotung
Why would short haul and long haul make any difference? I had a similar experience recently on an AKL-HNL sector. I booked a Seat Only fare but was told initially that I wouldn't get Business allowance if not cleared. I asked them if their policy had recently changed they said no. I told them again it was not the same policy if it was never changed. They went back and checked with a supervisor and confirmed my initial understanding was correct that I would get Business allowance regardless. My advice is do not always trust what one agent tells you.
No idea, but I have an e-mail from them stating that the short haul (I assume based on your experience that "short haul" = S2S) policy is different to the long haul policy. It also apologises for the misinformation provided by the first call centre agent I spoke with (the one who told me I would get the business allowance regardless).
Worth noting that a kiosk tried to charge me the $75 initially, so clearly in the system I had no allowance until the upgrade was processed.