My parents check in today at 6 pm and no rooms were available.

I called them to check how was the room :
- My parents told me they have a drink at the bar (on the hotel) as there were only one room available and the previous guest didn't leave yet.
- checked on the web and there were rooms and suites available... When hotels will understand and that we all have smartphone and their hotels have web site !!!!

- I called the hotel and they just found a room, probably they were about to inform my parents (like to be little sarcastic)

Virtuoso booking upgrade from classic to city view (no extra upgrade for the wait).

Avoid the south of France during the summer, service is poor....

Send an email on 07/21 to confirm beach chairs for 07/27.
07/25 no news : called the concierge : he asked me when do you send the email, to who....(I hate them when they do that)
After a little hold on the phone, found the email but the beach is closed so can't confirm. Give him my cell phone and asked me to be called today.
At 3 pm no call, send a new email (and copy a manager) and got a reply !!
(2 emails plus a phone call for an easy request)
.
On my email, I also mention my parents ETA of 4 / 5 pm.... Glad I did it....