Originally Posted by
seawolf
While I'm not a big fan of Sixt, I do find some of the complaints unreasonable.
The comments on the website is for humans to read. The system does not know you are going to drive it to Poland (or for that matter drive it all the way to China if you wanted to) based on the comments section. It only goes by pickup and drop off location entered. NO car hire company has developed a website that can interpret customer intentions on the comments field. Your expectation that the website allowed such a booking against company policy is unfair.
Nothing is stopping you from driving a PTMR to Poland other than no insurance coverage should the car be lost/damaged/involved in accident.
Sixt Germany does print contracts in English. All you have to do is ask.
That`s all true, but:
normally stations do read the customer remarks when doing the fleet planning (daily routine that should be) and then call / email the customer if the request to drive certain cars to certain countries is not allowed.
Agents should be trained to print rental contracts in English or even Spanish if required. You should not have to ask for that.
The extra charges i.e. insurance, GPS etc. are often added without the customers consent. Why? Most agents are employed through 3rd party companies at a very low hourly pay. To increase that salary and increase station performance agents add these extras as a provision is paid.
In the past there were several internal investigations about agents rebooking entire reservations at the counter to get more provisions paid out.