Now that you're back, I have a question about SEA. The Pre✓™ lines at SEA seem grossly underutilized as compared with the general lanes. I have a KTN, so it doesn't effect me personally, but the general lines are really bad at times. As of last month, online boarding passes issued by United Airlines for flights departing from SEA had the following message printed on them:
So there's really no denying that there is a problem. Other domestic airports don't have that warning and the general lines are more reasonable. It seems like SEA is begging for managed inclusion, yet I have seen no evidence of it. Why are some stations selected for managed inclusion, yet a station that really needs it doesn't use it-- at least not when I've been there. Maybe you should give the FSD a call and ask. There is no excuse for making people to wait an hour in line for security; something on your end is broken.
Wow. So, question for Ross:
WHY was Checkpoint 4 at SEA shut the last two times I went through? Is this a layer of security, or what? Cause passengers to miss their flights so that the carnage from an exploding water bottle, while not prevented, is reduced? It isn't like the clerks at SEA have more to do than a reasonably efficient worker could handle. Why not divert some of the clerks at the other checkpoints from their function of holding down the floor so that you can staff
all the checkpoints?
They do sometimes have "managed inclusion" at SEA; I experienced it 3 trips ago I think - I think they dumped the whole queue at the adjacent line into the Übermenschen line - took me 10 minutes to get through. Some idiot in front of me was complaining about oh, why are you letting all these people into the line, I went through a background check, etc. I felt inconvenienced and thought about strolling down to another checkpoint, but I said to myself just stand here, this is a good thing that's happening, this is not your personal private checkpoint.
Not a solution, but as a practical matter for your own benefit, if one checkpoint at SEA has a long line, try another. That really works great sometimes.