- What is your Club Carlson Status
Concierge

- Where did you stay?
Westminster Bridge Park Plaza, London UK

- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No

- Which room did you book and which upgrade did you receive?
Booked standard room cash and points. Upon check in was told that there were no rooms available for upgrade but told me to hold on. He then disappeared for 4 minutes to the office and came back to say he could upgrade we to an iconic view room of Big Ben for 50% of the cost. I declined and said why couldn't I get an upgrade to that room but he said he couldn't as it was more than one class above the room I had booked [is that in the terms and conditions?]. I replied it that I had been upgraded to suites in the past but had never been invited to pay and wouldn't now. After that an upgrade to a lower class room "suddenly" became available and I was given that.

- Did you receive elite benefits?
No, not even a welcome gift

- How are the rooms?
Very nice separate living area from bed


- What was good and what was bad?
Good: separate Club Carlson check in
Bad: this hotel is always heaving and staff are stretched

- Value for money or Gold Points? Would you return?
I do like this hotel but it is expensive. I got a points and cash rate of £130.