Also have point reservations there in Sept booked in 2 accounts. Called SPG this afternoon to ask rep put in request for Non-Smoking room. After rep did her input, the reservations DISAPPEAR from My Stay in both accounts. Called back SPG, the rep could find reservations with reservation numbers but not be able to see details. He said reservations look still alive as there are no cancellation numbers associated with them, but it is "weird" that he could not pull them up to see the details.
No idea what is going on. Currently ask assistance from William to sort this out. This is really frustrating as I need the hotel booking print out for Visa application purpose.