FlyerTalk Forums - View Single Post - British Airways: Doesn't deliver on service promises (CCR/GGL)

Jul 22, 2014 | 10:02 am

#24

Football Fan

Join Date: Jun 2002

Location: BCT. Formerly known as attorney28

Programs: LH LT SEN,BA GGL GfL,Hyatt LT Gl,Mrtt LT P,HH LT D,IHG D-Amb,Acc D,GHA T,LHW A,Sixt/Av/Hz D/Pres

Posts: 6,947

Quote:

Originally Posted by KARFA

Does your BAEC account correctly show you as GGL online? If so the contact number for the GGL team will show up in the 'Contact us' section - it is in the first column of the drop down menu under teh Executive Club tab. I think if you give them a call they should be able to sort it all out for you.

So my account now says GGL and I received the snail mail with the GGL card. But under that drop down menu, I still only see a number that is not available 24 hours, so I assume it is not the special hotline. And in the snail mail package, there was no special contact number given. I assume this might be because I am based in Germany? But even if I change my settings to UK and look for the UK number, it's the same.

Reply