Originally Posted by
seawolf
I know they do that for Platinums. Not sure about Golds.
You mean emailing a guest with an upcoming stay? Or the pre-arrival upgrade?
Obviously not complaining! It's a great touch and huge props to the Westin. Just curious as to whether this is a known thing or not. Stayed at a lot of SPG properties and can count on 1/5th of my hand how many times it's happened before
