The letter is toned down now. Mine, dated 12/15 just said they reviewed my account and cannot continue to do business with me (after 2 uses). What upsets me is they do not email me and let me know right away. I was in SAT a week ago so ordered some TC to pick up at the Branch there. The Branch had no idea of the program (and obviously did not have my TCs).
Maybe I will try again next week -- can't hurt.