FlyerTalk Forums - View Single Post - what to do when a rotton apple refuses to give you his name?

Jul 18, 2014, 7:31 pm

#17

FlyingUnderTheRadar

Join Date: Nov 2005

Location: on the path to perdition

Programs: Delta, United

Posts: 4,786

FWIW, I once had an issue with an employee over the phone. All I had was their first name, location, and of course "business" group. When I talked with a rep regarding my complaint they said that was enough information to go with.

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