Originally Posted by
pandaperth
My experience does not match this:
- October 2012, bought 2 DONE4s ex-KRT @ ~USD4000 each
- November 2012 the base fare price increased from SDG14700 (~USD2500) to something more 'usual' (and quoted in USD)
- In April 2013 we took the first few flights on the ticket
- In May 2013 I phoned the AA RTW desk and made wholesale changes to the remainder of the ticket, for which we paid the USD125 change fee plus the adjusted taxes. NO mention of paying the 'correct' price
AFAIK the fares being discussed in this thread (and I'm pretty sure of the starting point) are not 'mistake' fares. They are good - for premium cabins they are a lower than ex-South Africa (however for economy they are a little higher)
The problem is they cannot be booked using the on-line tool, because of the first carrier
I believe you misunderstood my post. I didn't suggest that aa's rate desk ignored the rules in effect when the ticket was purchased and applied a new base fare to the calculation, just that instead of making the simplest possible adjustment - e.g. if I was adding a segment, merely looking up the taxes and fees for that segment and charging me that amount plus $125 - they recalculate the entire trip, subtract what they imagined I'd paid, and charge the difference.
That leaves a lot of room for error, especially since it seems aa is using some arcane software (or leaves it to the agent to do by hand?), and is part of the reason it often takes them days to price what should have been a two-minute lookup (for the example one-segment addition).
When you changed your trip, did you look up the taxes and fees yourself to make sure they were doing it right? Given how often YR/YQ is applicapable and how large those numbers can be, there's a lot of money to account for.