Ditto. Extremely rude agent. If you google you would find many people complained about Chase's outsourcing the security dept to India and the agents were all having heavy accents, difficult to understand and generally very rude.

Overall Chase customer service has gone downhill rapidly from 18 to 24 months ago. These days the "premium" cards dont get you the same "premium" customer service any more. The CSP reps no longer are the more knowledgeable, more empowered reps like in the past. Now it is a luck of draw. I think only the biz cards still have somewhat decent customer service. Everything else is just crap.