Have a quick question - last week I got the go ahead to fly home early from work so I switched my normal LAX-DTW redeye flight to a 1 pm flight from SNA-DTW through MSP. The flight change cost me about $100 out of pocket which I was happy to pay and fully understood as I was switching airports and the desk waived the normal fee due to my PM status.

But the other effect from this change was to my return flight to LAX, on Monday. I was flying in on the evening flight from DTW-LAX and already had a confirmed upgrade - the representative at the desk told me in order to switch my initial flight I would have to forfeit the confirmed upgrade on the Monday evening flight.

That confused me as it didn't seem to make a whole lot of sense but I agreed to it because quite honestly I just wanted to go home early. And I ended up having to use a RUC to get my upgrade back on Monday (which took me 3 different calls to the MD for them to code it right but that's a whole other complaint.)

Anyone have experience with this? I don't have a problem if it is their policy but given how frequently I've run into representatives at the MD simply not knowing how to input things, wondering if the one I talked to gave me good info or not.