FlyerTalk Forums - View Single Post - Kimpton Karma Rewards

Jul 16, 2014 | 7:21 am

#10

SJC AA

Join Date: Jun 2000

Location: JFK > LGA >> EWR

Programs: AA EXP 1.2mm, Kimpton IC, Starwood Gold, Marriott Gold

Posts: 2,188

Quote:

Originally Posted by KimptonInTouch

Hi SJC,

Thanks for your post. Due to a few small glitches, some tracking may not be displaying at the moment. Please know that we’re working on this and that there is no problem with data integrity. All of your info is safe and sound so if you have any questions feel free to call our Karma Advisors at 888-695-4678.

And please note – suites were never guaranteed, but often given if available. That hasn’t changed!

Thanks for the info. You might be better off saying something in the T&C like "Room upgrades are to the next available room class. Suite upgrades are subject to availability and not guaranteed." -- that would avoid confusion, since the current wording sure sounds like suite upgrades are impossible.

Are you working on tracking Journey progress too? That seems to be missing from the new site.