Originally Posted by
Sunshinedaydream1
Will be testing out the greater award availability for inner circle today. Very happy about that change!
Didn't that always exist? It certainly used to be advertised (although maybe it went away in the interim).
These two FAQs seem to contradict each other:
Why do I see room availability on the website, but when I call to redeem my reward, I’m told that there are no available reward nights?
Hotel availability is different than reward availability. All of our hotels have a set amount of reward inventory for each night.
Why do I see room availability on the website however when I call to redeem my reward, I am told the hotel is sold out?
Free night rewards are good for one deluxe category room. If a hotel has a deluxe category room available then a reward can be redeemed.It could be the case that a suite or other category room are the only categories available.