Originally Posted by
TrompeleMonde
Update on this - they got back to me on compensation very quickly - within 24 hours of submitting the claim.
Naturally they knocked money off the total claim - but offered only 50% because I don't have receipts. Since many of the items are not items you would typically keep receipts for such as clothes and shoes this is a little annoying. What they are offering won't cover the cost to replace.
It's a bit hard to comment without knowing what sort of amount you claimed for. In theory, there are asurd liability limits (a tiny amount per kilo or per piece). Of course, no decent airline would stick to that but for the rest, whether they proposed to reimburse 50% of a £200 request or 50% of a £5000 request does make a difference when it comes to assessing whether they are being unfair or not.