FlyerTalk Forums - View Single Post - I don't even know how this happens [Mauled luggage]
Old Jul 15, 2014, 6:15 pm
  #38  
LTN Phobia
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Originally Posted by TrompeleMonde
Update on this - they got back to me on compensation very quickly - within 24 hours of submitting the claim.

Naturally they knocked money off the total claim - but offered only 50% because I don't have receipts. Since many of the items are not items you would typically keep receipts for such as clothes and shoes this is a little annoying. What they are offering won't cover the cost to replace.
Do you have the credit card statement that shows these purchases, or at least some of them? Maybe they will accept that.

I doubt the full "replacement cost" will be accepted by anyone (including the travel insurance) without some form of proof.
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