Tuanwa

Hi all,

I have been attempting to redeem my free suite night from chase card. However, I have been having issues. I have had difficulty finding an actual suite that was available for redemption. Last week, I spoke with a helpful Diamond line rep. She recommended that I book the suite that was available at the olive 8 in Seattle with my credit card and that they could try to call the hotel to try convert it over to an award night. They called today but was not able to speak with the reservations manager. They spoke with the assistant manager and they would not convert it over. This has been a very frustrating process. Does anyone have any suggestions? Should I call back to have them speak with the reservations manager? Thanks for listening.