Originally Posted by SherwoodForrest

Looking for insight from other forum members:

Last month my girlfriend and I flew AA First Class from SFO to JFK/JFK to Rome (FCO). On the SFO-JFK leg our seats did not recline (wouldn’t budge). The in-flight crew was terrific, dismantling the seats in mid-air trying to get them to work manually but no luck. Tickets valued at about $8K. The only reason I purchased them was so that we could sleep (was traveling on from Rome on another carrier.)

I believe I’m due a partial refund. If you look at AA ads, website, Facebook, etc. re First Class they always show a passenger reclining, or asleep! Also, the plane -- an old 767 -- was at SFO overnight -- seems to me someone should have checked the equipment.

Contacted AA Customer Relations who said not our problem; we got you to your destination, that’s all we’re responsible for. As a gesture, they gave me 20K Advantage miles. Didn’t matter that I’m a 2 million miler, Advantage Lifetime Platinum. Traded emails and finally a phone conversation with Customer Relations (Maria B. but didn’t make any difference.

My question to other members: should I expect anything more? Any ideas, advice?

Thanks!