Originally Posted by
TrompeleMonde
Update on this - they got back to me on compensation very quickly - within 24 hours of submitting the claim.
Naturally they knocked money off the total claim - but offered only 50% because I don't have receipts. Since many of the items are not items you would typically keep receipts for such as clothes and shoes this is a little annoying. What they are offering won't cover the cost to replace.
Given the state of the bag I think that's unacceptable. Clearly the bag and its contents have been totally destroyed; I don't think I've ever seen a bag as damaged as yours.
An aggravating factor was that the bag was just delivered to you with no explanation or warning that it was in that state. I would be pushing for the full figure in your case
and a gesture of goodwill.