Originally Posted by
LondonElite
I think I'd probably stick with a level-headed, emotion-free, articulate, and concise reply letter/email. No one likes 'shouty' people.
I agree but if BA are being unreasonable to the OP then I think they have a right to raise the game through social media - too often large corporations try to fob customers off. Polite and accurate description of the problem will hopefully cause BA some embarassment or just send the photos and details to the Daily Mail - they love bashing BA
