I received my letter today, and I can't believe how unprofessional it is. Negative tone, no explanation, and no contact information. I received my first $1000 order but only one of two subsequent $500 orders.

Does anyone have a snail mail or email address for complaining to Ms. Bialeckea?

BTW, when I worked in customer service for a mail order company we used a fictional unisex name (e.g., Blair, Jordan) for letters to customers we suspected of fraudulent credit card use. If those customers called, then any of the CSRs could handle the call without fear of being threatened and personally identified. Some people insisted on getting their orders even though the credit card issuers had told us the contact or shipping info was problematic.

[This message has been edited by paradox (edited 12-14-1999).]