After my experience with Silver Airways (airline code: 3M) customer service starting from the gate agent in Atlanta and through Guest Relations - Baggage, I will never fly this airline again.

Trying to get my bags due to misconnect has been a customer relations and operations nightmare. Since my only option was to rebook on a 3M flight the next day at 5:01PM was not going to work, I suggested that my bags be pulled and sent to baggage claim and I would drive down. The gate agent agree with that and insisted I fly tomorrow. I told her I had to be at a customer tomorrow morning and by flying tomorrow afternoon that would cost them tens of thousands of dollars of loss production. She failed to understand. I then suggested that I could have my customer bill 3M directly for loss of production since she did not want to have my bags pulled? She then got on her walkie-talkie and snorted that she needed two bags pulled for me because I was some "VIP" who had to have their bags now. I never raised my voice with her, I accepted the misconnect and did not give her a hard time about that, I attempted a reasonable solution to the scheduling issue, I did this with a smile. She in return was rude and condescending to me. This is when I told her that she should evaluate the tone of voice and eliminate the sarcastic responses or we will escalate this issue to her superior and to United Airlines customer service. I told her I did not appreciate her attitude since I was not giving her any. She then stopped communicating with me, stared into space, ignored me, and left when her counterpart arrived. However, not before ranting about how she hates her job and how she has to deal with people who think they are VIPs and want everything now. I asked her point blank if she was referring to me indirectly and if we needed to get a supervisor here immediately. This is when she stormed off. I then get shuffled off to the main terminal because they could assist me further. Of course I did not know the main terminal counter was now closed and all the agents have departed for the day.

Now the discussion I just had with the Guest Relations baggage agent was equally appalling. United Airlines filed a claim last night on Silver Airways behalf due to the fact there was nobody from 3M in Atlanta to handle this task. The 3M baggage CSA said this is a United Airlines issue and they have to handle this (even though 3M has my bag). She started to get agitated when I asked her since 3M has my bag why does UA have to handle this and not 3M. I asked if there was any way we could follow up with Atlanta or Macon, GA but she was not going to budge from her position that UA is responsible even though they are not, 3M is.

Two of the agents I spoke with are among the rudest CSAs I have ever dealt with. These agents did not assume responsibility that they have my bags and are passing the buck to United Baggage Services. I called UA 1K Baggage Services and now they are looking into this. I don't think I was being unreasonable and I know I was not rude. However, I am not going to take abusive customer service from anyone, especially these two from a "major" company.

Long story short, I will NEVER fly 3M again. Good luck to anyone flying this airline. PQM/PQS is not worth it flying 3M.