Originally Posted by
Dr. HFH
Your analogy is perfect. OP was the victim of a theft. But the theft was not committed by AA. It was committed through the complicity or negligence of his ex-girlfriend. In the situation of a theft from your bank account, the bank reimburses you due to a provision in commercial law which says that the party which first deals with the wrongdoer bears the loss. However, that doesn't apply to affinity programs and their transactions.
Someone entered your house (AAdvantage account) using a key (access codes/passwords, etc.) provided by or stolen from someone to whom you entrusted the info. I don't see that AA has any obligation here.
How's this analogy:
You just bought a 70 inch TV from Rent-A-Center and had a friend over to your house to watch the game, and to save you time when they came over, you gave them your code to the gate and garage. Two days later your friend's friend comes back and uses the code at the gate and garage that he found on a piece of paper in his friends car and steals the TV. Since you dont own the TV outright, you go back to Rent-A-Center and demand them to replace the TV?
I am with everyone else on this one. You should have received email stating that a booking was made, and at that moment, you should have called AA and cancelled the transaction. There shouldnt be ANY reason why shouldnt have known about the transaction.
Now here's my theory on what REALLY HAPPENED:
OP, being a nice and honorable guy (as he stated multiple times) was contacted by his Ex GF and asked if she could use some miles for a trip to the US to see a friend. He said yes, she went online and booked the reservation (as she had before) and he thought nothing of it. After the departure, he emailed or called his ex GF and upon realizing she wasnt in the US and her new BF was, he felt taken advantage of and cancelled the return.
I just dont buy how someone could not know about the transactions on his AA account if he flies as much as he does.