Yes, thanks much for the phone numbers JIMBOLIGUY. I agree the letter is a joke. The most unprofessional letter I have ever seen. No phone number, of course, we wouldn't want to call her. I'm sure she'll get an earful tomorrow. I spoke with a rep today again and was told that if the address is the same or in my case similar (different "unit" numbers) the orders are cancelled. I repeatly asked, if I lived in an apartment complex of 300 people only one of us could order. They all agreed, that is was ridiculous but that is how the system is set up. I kept getting the same answer, fraud. Since I am not a Chase customer I don't have the same pull that JIMBOLIGUY has but this is truly the worst customer service I've seen. I'm assuming they started this service to attact customer, instead they pushing them away. Look forward to hearing what everyone can accomplish with their phone calls.