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Thread: I don't even know how this happens [Mauled luggage]
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Old Jul 14, 2014, 5:12 pm
  #24  
South London Bon Viveur
 
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,999
Originally Posted by BenSenise
i'm guessing that #2 was likely caused by the culprits of #3,4, & 5

something that kills me about your bag being delivered like that is why didn't someone contact you and proactively tell you that something had happened to your bag? what, nobody noticed? this really sucks and i know how you feel about getting something special while on travels and then getting it ruined. BCN does have a lot of nice little shops. maybe your compensation should be a free flight back to go and get replacements.
Agree with this. It is inconceivable that nobody noticed the bag was in a state of some disrepair. Someone should have gotten hold of the OP and explained what had happened. Accidents do happen but I would expect a call and an explanation (and then compensation). Just delivering it mangled up like that is very poor indeed.
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