Hi BaltimoreTraveler,
I am glad to hear that you were able to resolve your query with my colleagues over the telephone.
If you require anything further, please feel free to contact me directly.
Best regards,
Gary Caudwell.
Originally Posted by
BaltimoreTraveler
Just called the Billing department - got everything corrected, very reasonable person on the other side of the line - checked all the contracts and reservations , went through the timeline and fixed the invoices.
Looks like mess in the system (which really goes to the nerves when you see the amounts taken from the credit card and invoices)but very reasonable customer service.