Lets see -- I got the letter too. Beata's phone as stated above is (212)622-1962. Her assistant is Beth (212)622-1420. Chase's main corporate office number is (212)270-6000.

I spoke with Beth this afternoon and we discussed the issue at length. It seems that for mutiple orders, they are cutting people off for fear of credit card fraud. I explained to her that I was a 100,000 mile a year flyer and a Chase customer for 13 years who was not very pleased with Beata's letter. She could not agree with me verbally, but her silence told me she agreed. I told her I expected an apology from Beata (otherwise, I would move my account) and I would be ordering my checks from Diners Club. I also called Chase's executive offices, requested their fax number to fax them the letter and to let them know my displeasure with Beata's letter. I will keep you all informed.

--Jim