Was on the phone with Chase this morning trying to understand why my Thursday order was cancelled. Turns out, they don't even have a record of it! The rep. I spoke with could not locate it anywhere under either of the two phone numbers I would have used, although he did see both the one order I have had filled and the one I that was cancelled over a week ago. My guess is that they are having huge problems with the in-flow of orders. I'll probably try one more time (assuming I don't see the letter) and then pack it in. It's at the point were it is not worth the trouble. As for banking with Chase, I don't think I would ever consider it after this fiasco.