FlyerTalk Forums - View Single Post - Rock to the windshield--how to proceed?
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Old Jul 12, 2014 | 8:07 pm
  #13  
Rut Dog
All eyes on you!
20 Years on Site
 
Join Date: Aug 2002
Location: PDX
Programs: HHonors Gold since '02, Hertz President's Circle since '07
Posts: 3,228
Originally Posted by schley
Lay low until I'm contacted.
Originally Posted by zhutch
I strongly recommend calling the number on the back of your card .... There's a deadline
Originally Posted by schley
ok good advice. thanks
Very good advice indeed. The following is directly from Visa. MasterCard and Amex have nearly identical terms. Bolding is theirs, not mine.
All incidents must be reported immediately following the theft or damage, but in no event later than forty-five (45) days* following the date of the theft or damage. Furthermore, we reserve the right to deny any claim that contains charges that would not have been included had the Benefit Administrator been notified before those expenses were incurred. We therefore advise you to notify us immediately after any incident. You must make every reasonable effort to protect the rental vehicle from theft or damage.

* Not applicable to residents of certain states.
Filling out all the paperwork is straightforward. I was told by adjusters that having done my paperwork quickly and completely is what made my claim hassle free.
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