Originally Posted by
FinnishFlash
I have done that (asked for a possibility to see avg. nightly rates). Their response was "our site is designed for busy executives who take the price they get". Why that "busy executive" would be worse off if he saw the more correct price is beyond me.
Many CSRs will make up answers to fit the situation and not address the issue. You found one of them. If we give up at the first hurdle we lose.
I once had an agent tell me what I was asking for would never have been offered. After asking for a supervisor and holding for several minutes, she came back on the line and said she just returned from maternity leave and had not caught up on her emails. I got what I wanted (was entitled to get).