Originally Posted by
HilFly
It is within BA's control to build sufficient slack into the system in terms of aircraft and crew, to enable them to weather such day to day mechanical problems without causing delays / distress / monetary loss to their customers.
Then what if it was a BOS-LHR flight? Should BA have a spare aircraft at every outstation? Should BA pre-reserve capacity in advance on every competitor's service from every outstation just in case its own aircraft goes tech whilst there?
As I say, I can see the argument that even if the part is within its guarantee period, BA should still have to pay on the basis that such breakdowns are not "exceptional circumstances". But I find it very hard to see how such breakdowns could be described as "within the airline's control".