We had our first LAN flight - JFK/LIMA - and were underwhelmed. I was struck by what seemed like a wonderful quality of life for the crew. Within 30 minutes of take off, they were all sitting in the galley, full trays on laps, eating dinner. When I went in later, they were chatting, drinking cups of coffee. This was an overnight flight, so none of this had a big impact, but it wasn't a particularly customer facing group.
I was surprised, when I walked in to the galley to get coffee, that it was instant. The FA said that they don't brew coffee on this flight. Huh, a longish haul in business class?
He put in the powder, mixed it up and handed it to me - no offer to bring it to my seat.
Finally, my IFE system didn't work, but the flight was full, so there was no back up plan.
The whole experience felt a bit below expectations, though maybe my expectations was
my downfall. I wouldn't go out of my way to fly LAN again.