Originally Posted by
joshwex90
How does an old livery change anything? CO was a great SMALL airline before the merger, who treated regular customers well, and elites a bit better. UA was a mess LARGE airline who treated elites GREAT and non-elites HORRIBLY. That doesn't make 1 better than the other. If the CO route network works and you're not elite, CO! If CO doesn't help and you're elite, UA! Anything in the middle - half a dozen of one, six of the other.
And honestly, I couldn't care less what it says on the plane. I care how the CS reps treat me. I'd rather the elite treatment of PMUA and the non-elite treatment of PMCO. Instead, everything sucks, and somehow that's because of SHARES and the CO livery?
Well first, I never said it's all because of SHARES, but now that you mention it, yes, that has been a completely verifiable failing in the integration process. Are you saying it wasn't?
And as far as having an old livery, I would say that was indicative of CO's reluctance to update many parts of their company - whether it be paper logbooks for aircraft, an old patched together res system with no front end GUI, a shyness towards updating their brand in any way, etc. It all strikes me as them believing they didn't have to, given the operating environment of having captive hub customers at two airports. That's what CO was - a 2-hub carrier. Now that they've layed their business model and ethos on top of the 5-hub UAL, the results have been disastrous. Again, are you still implying everything is ok?