Originally Posted by
antichef
My question here rather than the compo thread, but very related!
I had a booking for an employee on this BA1341, then connect through to DUS and return later in the week, all on same PNR. Due to depart Sat am, and email on Thurs pm notified cancelled flight. No options offered other than to cancel whole trip. Full flex business class ticket albeit with UK domestic legs. I am paying.
There are no other flights from any other carrier from LBA, and later BA flight cannot connect on Saturday. Meeting clients on Sunday so pretty stuck for options.
Decide to fix travel by train to London on Sat morning and take sector two from LHR-DUS as per original booking. Ring BA and let them know so that not a "no-show" for first leg and whole itinerary gets cancelled. No offer to pay for train, no offer of any option other than total cancel and refund, but they agree to rebook the three sectors now instead of the original four. When I get the rebooking email on Friday it is at the same price as the as the original four sector itinerary - and I now have a train fare to pay too!!
Rather curious as to how this should be resolved. EU261 advice anyone? All I really originally wanted was the train fare, but I had a lot of admin to resolve at short notice and now get extra costs too.
I think you might be best off sending your receipt for your train fare to BA, explain that you had to take the train as any later flight offered by BA wouldn't work, and ask them to reimburse the train fare. You may get somewhere with it. I don't think this is a EU261 issue though.
Address to write to with the claim and receipts is:
British Airways Customer Relations (S506)
PO Box 5619.
Sudbury
Suffolk
CO10 2PG
I am surprised they didn't offer to rebook on the BA1345 2100 LBA-LHR service on Friday evening. I know you would still have had to get a hotel near LHR though. I was on BA1345 and there were a few passengers who were supposed to be on your flight on Saturday but had got themselves on to the Friday night flight instead.