I haven't seen a letter yet (and the mail already arrived today), but expect I'll see one too. I placed two orders within a week, neither of which showed up. After finding out about the 7 business day rule, which still isn't on the web site, I waited til my 7 days was up and tried again. Ordered Thursday, nothing showed up Friday and was told that that order was cancelled too, although the rep. I spoke with couldn't understand why.

This is a foreign currency operation (even the US dollars) and there are ways to make money that are probably not apparent to the average person. I am not a financial expert, but currency futures and forward contracts come to mind as two things they may be using to make money.