Booked tickets for November yesterday for SYD->PER->SYD in Flexi
Called this morning to apply points to upgrade to the pointy end
I am a base "red" member, call was answered within 2min and upgrades confirmed and tickets re-issued in under 10min

Coming from the world of UA....
This just seams utterly implausible to me and there has to be some form of a catch....

Also on the A332
Any thoughts on which seats are the best seats in the front cabin?