When I was a kid, I remember United being pretty much the world, well, them and TWA. So last year when I had a business trip that made me fly United, I was looking forward to it. I now no longer look forward to flying United. I feel bad as this thread just feels like a pile on but I can't say I was impressed at all. As stated by the OP, not that Delta is super awesome or anything, just that United seems to have become that bad.