I haven't had this problem, but since we're on the topic of website problems, I've had a few. The "Where We Jet" page fails to load half the time. When I try to book a ticket, I can input BOS in the left, and then whatever I input on the right for destination fails to populate the box. I type and click, and the box remains blank. To get around it, I have to go to the "Where We Jet" page (which doesn't work half the time) and set up my origin and destination there. I've tried this in multiple browsers, all with the same result.