Originally Posted by
orbitmic
+1, but I'm not even sure that part is needed here as I thought the service fee was waived for everyone when one requests an operation which cannot be done online?
No, if there is a temporary problem which means you can't do the operation online, BA will waive the fee.
If you aren't supposed to be able to do the operation online (
"by design", as it were) then BA may charge you the fee, depending on the mood of the agent.