FlyerTalk Forums - View Single Post - Bad customer experience on the booking website
Old Jul 8, 2014, 4:06 pm
  #4  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Same thing on UA, DL & AA, as well as most other carrier sites. There are thousands of people on the website at any given point and someone booked the last two seats at OP's price before OP completed and paid for his ticket. That jacked the price.

Nothing wrong with the website, simply the confluence of supply & demand and DOT rules (pricepoint set at time of payment) unless carrier chooses to allow holds.
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