Just completed a stay at this property over the 4th of July weekend.

We used 3 SNAs and confirmed 4 days out, however when we checked in and went to our room we were given a cool corner room and not a WOW Suite. When I called to inquire they said they had nothing on file so I showed them the email and they found us a suite about 30 min later. Room was a bit tired and could have used a good cleaning and sprayed for spiders, found 2 in my room during the stay.

At check out had to go back twice and show them we had a daily breakfast credit (they claimed it was a one time credit of $40) again had to show an email. 15 min later they wouldn't honor one of the days because one of us ordered a brunch item during the overlap of breakfast and brunch items. Also have to call today because rate included bonus 500 points which have not posted.

I will try out the Westin next time down the road it was exhausting having to fight for the rate and suite we booked and lack of Platinum recognition.