If you've read
http://www.flyertalk.com/forum/starw...ndar-year.html you would know that what is showing online DOES NOT represent what is available for SNA upgrades, and the CSRs do not have visibility to SNA inventory. Yes, they use the same name but there is a separate inventory maintained that is used for determining SNA upgrades.
Now, also, it is stated many times in that same thread that some properties have had glitches in SNA clearing. The Lurkers have offered to check things out if you will send them a PM or eMail with your rez info.