Originally Posted by
abaheti
channa, any chance of pointing us towards these rules? As I have some international awards coming up this year, I wouldn't mind having the rules tucked in my hip pocket. I've found showing a printed rule can help a lot especially with the pmCO airport staff.
http://www.starallianceemployees.com...?id=183&type=1
"The policies apply in all irregularity situations.
When a customer’s travel plan is disrupted due to a flight irregularity and rebooking is required, the following procedures apply to all Star Alliance member carriers. Alternative transportation may apply when no flights are available on the same day or protection is not acceptable to the customer.
The policies apply to all customers with confirmed reservations and those who have been accepted on the flight.
Rebooking will be done wherever an irregularity takes place; everything else is an exceptional case.
If no common reservations system exists, make same-day rebooking on another airline by phone in order to avoid the risk that bookings may be rejected later. "