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Thread: "Rule 240" - does it apply to award tickets?
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Old Jul 5, 2014 | 8:19 am
  #4  
FlyingNone
 
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070
Originally Posted by saaveraward
An agent told me today they could not seek alternative routing on other carriers because I was on an award ticket, regardless of what I know as "rule 240" or any interline agreements.

Furthermore, I lost at least 24 hours in my destination and was given round trip cab fare (to use the next day, so I actually come out behind after tips) + $100 as compensation. Fair?
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Totally wrong. Phone agent/airport agent ? Where was this ?

1. UAL protection first, if available.
2. Star Alliance carriers.
3. All other airlines with reciprocal agreements with United.

Amazing, the wrong information given to passengers.
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