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Thread: Help - Purchased non-refundable ticket, now cannot travel
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Old Jul 5, 2014 | 1:37 am
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zrs70
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Originally Posted by wallofiron
bought 2 round trip nonrefundable tickets from SNA to EWR for travel end of July on United.

My pet took ill and will need emergency surgery. The time we would travel is the time she is going to need to recover. I called United and they said unless the illness is one of the people traveling there is nothing they can do.

We cannot go and will need to care for our puppy 24/7. Do I have any recourse or what are my best options being that we cannot travel and also do not know when if at any point in the future we can complete the travel.

any suggestions are greatly appreciated

thanks
So sorry about your puppy! Please see my PM in your inbox. I offered ways to mitigate the blow of the change fee. Most important, don't do a thing with the ticket until the day of flight. I outlined a couple of options from there, the most obvious bring that if UA cancels or significantly delays your flight, you will get a refund without issue. The other option is too cumbersome for full description here!
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